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February 2,2009

  • Credit Card Disputes (101), Pt.1
     – Establish your case.

    This series is intended to over some tips in conducting credit card disputes. Some of the issues addressed are things like high-dollar credit card purchases that result in an unusable delivery where the victim is still held responsible, even after following the credit card lending bank's advice.

    In this case, some of the usable product may be recoverable and credit card charges for the rest may be dropped. But, after over 100 hours of effort and so many months of haggling, how can a credit card consumer ever feel good about this outcome? This case had reached the ‘higher courts'. Generally in disputes, the lending bank becomes the mediator and usually favors the credit card consumer (after all, that person is their client). It's only when things drag on and can't be resolved that the ‘higher court' steps in. That would be the card association (like VISA or MasterCard).

    Although the card associations have much clout, they are isolated from the temptation of favorites and give equal protection to both sides (the consumer and the merchant) in the spirit of fairness. Of course they use guidelines and this is where the outcomes can be influenced by procedures practiced by both the merchant and the credit card holder.

    Meanwhile, remember that the credit card lending bank has duty and incentive to protect their client, who is the card holder. They will continue to work toward their clients' favor but, also, are bound by guidelines and procedures based upon the evidence and documentation brought into the case. Therefore, a claim will best be validated by providing a ‘preponderance of evidence' that supports one side over the other.

    It helps greatly to know what kind of evidence is helpful in building a case from the get-go. The following articles will provide the credit card consumer with some of these guidelines and further insight as to what is helpful in building a case and what is not.

    Continued...
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