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June 13, 2011

  • Russians Test New ATM Technology, Pt.1
       Built-in lie detector.

    You've heard of lie detectors that are used to determine if a suspect is telling the truth related to a particular crime such as robbery, assault and murder, but have you heard about its latest use when applying for a credit card account? Sberbank along with Speech Technology Center are testing the first automatic teller machine (ATM) with a built-in lie detector. The latest in ATM technology, the machine is part of the bank's initiative to reduce debit and credit card fraud. Sberbank's aim is to provide customers with a fast and convenient way to apply for a credit card account while providing the bank with a reliable anti-fraud system. During the process, the ATM asks consumers the typical questions listed on a traditional card application such as employment history and outstanding debt.

    Face-to-face contact between a bank representative and the applicant is not required because the machine does all the work. It is designed to operate even when the applicant has had no prior contact or business with the bank. A bank representative time is not utilized during the application stage because the machine uses voice stress analysis to determine if the credit card applicant is giving honest answers. Credit card applicants must also present certain legal documents such as passport and fingerprints as well as undergo a three-dimensional face scan. Documents are scanned into the machine similar to a copy machine.

    As is common with all new credit card technology, consumers and experts alike have some concerns about the reliability of the new ATM with the built-in lie detector. Of course, the most obvious relates to the reliability of the device. According to Victor M. Orlovsky, Senior Vice President for technology Sberbank, the device detects such voice characteristics as “nervousness or emotional distress” which are typically consistent with an individual who is not telling the truth. However, the bank does not rely entirely on the information collected from the device; but rather, it would be used jointly with the applicants personal information and credit history. Read part two to learn more about the device's reliability and future.

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