August 4, 2009
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News: Adaptive Marketing Launches New Center
Adaptive Marketing, the premier internet company which markets membership and customer loyalty programs has announced the implementation of a new customer care center. Adaptive Marketing is a subscription-based membership company offering a variety of programs including healthcare, financial management, family fashions, personal security, shopping and family entertainment. Programs can be customized to meet the unique needs of each partner to help build brand loyalty with their customers. Customers love the savings they experience 24/7, 365 days a year. The new program will help customers to better understand their credit card statements. All too often, customers might see a charge on their credit card statement that they don't recognize. Typically, many online merchants have codes that contain a string of numbers that doesn't include their name. These confusing merchant billing labels make it very difficult to rectify transactions. It is not unusual for the credit card company to receive several inquiries on charges unfamiliar to the customer. The majority of the time, the charge is legitimate.
Typically, most credit card companies identify merchants with a three letter prefix, an asterisk, and an abbreviated description of the service or product. The new Adaptive Marketing program will identify each of its transactions with a MVQ descriptor. The descriptor stands for Membership Value Quality which is hoped to remind customers of the savings they realize each time they make a purchase through their membership program. With the new customer care center, if the customer has any questions or issues pertaining to any particular credit card transaction identified with an MVQ, they can contact the care center without going through the card company.
The new Adaptive Marketing customer care center is quick and user friendly. In addition to the credit card statement services, customers will also find complete details on membership programs and instructions on how to manage their current accounts. Additionally, customers will have the capability of contacting the Adaptive Marketing with any questions or concerns via email.