April 13, 2010
-
News: TeleTech's Mysterious New Client
TeleTech, one of the world's largest and most geographically diverse provider of out sourcing technology announced a partnership with a major credit card company. The company refrained from revealing the name of the financial institution that they will be providing advanced technology and support for its credit card customers rewards programs. Services will also include assistance to customers who have lost or had their credit cards stolen.
In today's world, added security measures are necessary and highly valued by credit card customers. Under the newly formed contract, TeleTech will provide the financial institution in question with a securely managed system and consistent quality which will provide the highest security standards for its clients as they check their reward program activity, redeem reward points, or require assistance for traveling customers who have a lost or stolen credit card. The services will offer the financial institution a one stop shop for its customers guaranteed to provide the highest customer satisfaction.
TeleTech said it was selected by the credit card company because of its capabilities to design and support a comprehensive system with advanced technology. Joe Bellini, Executive Vice President and Chief Sales Officer of TeleTech, stated that "TeleTech's ability to deliver both managed and hosted services was a clear differentiator in securing this business." TeleTech has been in business for over 28 years and specializes in the design, implementation, and management of business processes. The company has a client base of over 1000 companies worldwide. They are known for delivering high quality processes and use a Six Sigma-based design. TeleTech and its subsidiaries have over 45,000 employees who provide expert support to more than 270 processes to over 90 global firms in the automotive, communications, financial services, and government, healthcare, retail, technology, leisure and travel industries. The company is based out of Englewood, Colorado and has operations in 16 countries.